Shipping policy

Simply Melrose offers free express shipping on all orders of $450 or more. A flat shipping fee of $25 applies to orders under $450.

Shipping & Delivery

Orders placed through Simply Melrose are fulfilled through our authorized luxury fashion suppliers and partner boutiques. Most orders are delivered within approximately 5–10 business days and may be shipped using trusted carriers such as DHL, FedEx, or UPS.

Once your order has been successfully placed, you will receive an order confirmation email containing the relevant purchase details. Our authorized suppliers and partner boutiques typically require approximately 1–3 business days to process and prepare an order for shipment.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information so you can monitor the status of your delivery.

International Shipping

Simply Melrose offers international shipping to select countries and regions. International shipping availability, rates, and delivery estimates may vary depending on the destination, order value, product availability, and applicable carrier restrictions.

International orders may be subject to customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.

Simply Melrose does not control customs processing times or fees imposed by local authorities. International shipments may experience additional delays due to customs clearance, inspections, local carrier operations, or other requirements within the destination country.

Customers are responsible for providing complete and accurate shipping information and for complying with any import requirements applicable to their destination.

Orders Containing Multiple Items

Some orders may contain items fulfilled by multiple authorized luxury fashion suppliers or boutiques. In these cases, additional processing or consolidation may be required before the order is shipped to you.

Orders requiring consolidation may experience an additional 1–2 business days of processing or delivery time.

In some circumstances, items may also arrive in separate packages depending on the location of the supplier and the availability of the merchandise.

Estimated Delivery Times

All shipping and delivery timelines provided by Simply Melrose are estimates and cannot be guaranteed. Although most orders arrive within the estimated timeframe, delays may occasionally occur due to circumstances outside of our control, including carrier delays, customs processing, weather conditions, holidays, high shipping volumes, or other logistical disruptions.

In these circumstances, delivery may take approximately 6–12 business days or longer, depending on the nature of the delay. International orders may require additional delivery time due to customs clearance or local carrier processing.

If an order has already been processed or shipped and you choose to cancel or return the item due to a delivery delay, applicable return shipping charges may be deducted from your refund or otherwise remain the responsibility of the customer in accordance with our Return Policy.

Business Days

For the purposes of our shipping timelines, business days are Monday through Friday and exclude Saturdays, Sundays, and applicable public holidays.

The date an order is placed is considered Day 0. Processing and delivery timelines begin on the next applicable business day.

For example, an order placed on Friday may begin processing on Monday, provided Monday is not a public holiday.

A calendar day refers to any day of the week, including Saturdays, Sundays, and holidays.

Please keep in mind that processing times and shipping times are separate. The estimated delivery timeframe begins after the order has been processed and prepared for shipment.