Return & Refund Policy

At Simply Melrose, we want every order to meet the quality and authenticity standards our customers expect. Please review the following return and refund conditions carefully before submitting a return request.

1. Return Window

Return requests must be submitted within 14 days of the date your package is delivered. Once a return request has been approved, the returned item(s) must be received at the designated return location within the following 14 days. Returns received outside of this timeframe may be declined.

2. Late Returns

Returns shipped or received after the applicable return period may be rejected. If a late return is declined, the customer will be responsible for any costs associated with shipping the item back to the original shipping address or another approved address.

3. Return Conditions

To qualify for a return, all merchandise must be returned in its original, unused, and resalable condition.

Items must include all original:

• Tags
• Designer packaging
• Boxes
• Dust bags
• Protective materials
• Accessories
• Authentication materials, where applicable

Items that have been worn, washed, altered, damaged, stained, used, or otherwise show signs of wear may be refused.

All returns are subject to inspection before a refund is approved.

4. Return Shipping for Change of Mind or Customer Dissatisfaction

Returns made because of customer preference, including changes of mind, sizing concerns, or general dissatisfaction, are returned at the customer's expense, unless otherwise required by applicable law. Customers must use a trackable and reliable shipping carrier, such as UPS, DHL, or FedEx.

Returns sent through unsupported local postal services may be rejected due to extended delivery times, limited tracking, or difficulties processing international returns. Customers are responsible for retaining their return tracking information until the return has been processed.

5. Restocking Fee for High-Value Returns

For eligible returned purchases with an original purchase price of more than $1,000, a $50 restocking fee will be deducted from the approved refund. The fee does not apply where prohibited by applicable law.

6. Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged upon arrival, or different from the item ordered, please contact Simply Melrose promptly with your:

• Order number
• Description of the issue
• Clear photographs or other supporting documentation

A prepaid return label may be provided after the issue has been reviewed and confirmed. Return shipping coverage for defective or incorrect merchandise applies only when the issue is determined to have existed before or at the time of delivery.

Damage resulting from customer misuse, accidents, improper handling, failure to follow care instructions, normal wear and tear, or damage occurring after delivery is not considered a qualifying defect.

7. Watches and Warranty Coverage

Eligible watches include a one-year limited warranty beginning on the original purchase date. The warranty covers qualifying defects in materials or workmanship related to the watch's internal mechanism.

The warranty does not cover damage or defects caused by:

1. Water exposure beyond the product's stated resistance specifications
2. Accidents or impact damage
3. Misuse or improper handling
4. Normal wear and tear
5. Failure to follow product care instructions
6. External factors unrelated to manufacturing

All warranty claims are subject to inspection and investigation. If the issue is determined to have resulted from misuse, accidental damage, improper care, or another excluded circumstance, warranty coverage may be denied.

8. Pre-Owned and Preloved Merchandise

Unless otherwise stated on the applicable product page or required by law, merchandise identified as Pre-Owned, Preloved, previously sold, defective, or otherwise designated as final sale is not eligible for return or refund.

The item's condition will be identified within the product listing when applicable. Customers should carefully review all product descriptions, photographs, measurements, condition notes, and other information before purchasing these items. Any consumer cancellation or return rights required under applicable law will continue to apply where legally required.

9. Customs Duties and Return Charges

Customers are responsible for customs duties, import taxes, brokerage fees, and other charges associated with a return unless the return results from an error confirmed to have been made by Simply Melrose or its fulfillment partner.

If a returned shipment arrives with outstanding customs or import charges, those amounts may need to be paid before the return can be processed. When available, customers are encouraged to select shipping options that allow the sender to prepay applicable customs duties and fees.

10. Declined Returns

If a return fails inspection or does not comply with this Return Policy, the return may be declined.

Examples may include:

• Missing tags or original packaging
• Signs of wear or use
• Damage after delivery
• Alterations
• Missing accessories
• Items returned outside the eligible return period
• Items identified as final sale or otherwise non-returnable

If a return is declined, the customer may be responsible for any shipping costs required to send the merchandise back to them.

11. Unclaimed or Declined Return Merchandise

If a return is declined and Simply Melrose requests instructions regarding where the merchandise should be shipped, customers must provide the requested information within 30 days.

Failure to provide return-shipping instructions within this period may affect the customer's eligibility for a refund and the continued storage or handling of the merchandise, subject to applicable law.

12. Order Cancellations

If an order is successfully canceled before it has shipped, the amount paid for the canceled merchandise will be refunded to the original payment method. Once an order has entered fulfillment or has shipped, cancellation may no longer be possible and the applicable return procedures will apply.

13. Refund Processing

Once an eligible return has been received, inspected, and approved, the refund will generally be issued to the original payment method within 5 business days. Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.

Original shipping charges, return shipping charges, customs duties, restocking fees, and other non-refundable charges may be deducted or excluded from the refund where applicable.

14. Store Credit, Wallet Funds, or Promotional Balances

Any promotional credits, store wallet balances, gift credits, or similar non-cash balances are generally non-refundable and cannot be exchanged or withdrawn for cash, except where otherwise required by law. If an order was originally paid using store credit or another non-cash balance, any applicable refund may be returned in the same form.

15. Missing Packages

If tracking indicates an issue with delivery or you believe your package has been lost, please contact Simply Melrose as soon as possible. Claims involving potentially lost or missing shipments should be reported within 14 days of the shipment date, or within any alternative timeframe required by the applicable carrier.

Simply Melrose may require supporting information and may coordinate with the shipping carrier or fulfillment provider before determining whether a replacement, refund, or other resolution is available.

16. Return Approval

Receiving return authorization does not guarantee that a refund will be issued. All merchandise is inspected upon receipt. Final refund eligibility is determined after confirming that the item complies with this Return Policy and any applicable product-specific conditions.

Simply Melrose reserves the right to refuse returns that fail to meet these requirements, subject to applicable consumer protection laws.